Here are a few zippo help questions. Browse through these frequently asked questions, if you still have a question please feel free to Contact Us.
Remove the inside unit from the case. Unscrew the flint spring from the bottom of the inside unit. Remove screw and attached spring. Be sure the remainder of the old flint has been removed from the flint tube. Place new flint in tube, replace spring and screw lightly. Make sure screw is turned as far as it will go, otherwise the cover will not close completely.
Remove the inside unit from the case. Unscrew the flint spring from the bottom of the inside unit. Remove screw and attached spring. Remove felt pad. Use tweezers to remove all packing from fuel chamber. Insert new wick downward through chimney, pulling through with tweezers. Replace packing in small pieces, interweaving the wick between the padding pieces. Replace felt pad. Be sure the remainder of the old flint has been removed from the flint tube. Place new flint in tube, replace flint spring and screw lightly. Make sure screw is turned as far as it will go, otherwise the cover will not close completely. Be sure to trim wick even with chimney height.
Remove the inside unit from the case. Lift the corner of the felt pad on the bottom of the insert to reveal the packing material in the fuel chamber. Saturate the packing with Zippo lighter fluid. Fill slowly, taking care to never overfill. Avoid getting the lighter fluid on your skin as it can be a skin irritant. If contact with skin does occur, wash the effected area with mild soap and water. Insert the inside unit back into the case, making sure to wipe the lighter and your hands dry before igniting. Be sure the fuel can is closed and there is no spilled fuel in the vicinity before igniting. This is a flammable fluid. If the Zippo lighter is kept in your pocket, Zippo suggests that it be placed bottom down, especially when first re-fueled.
We suggest that you use only genuine Zippo fluid and flints for optimal performance, since they are specially formulated to work in our lighters. The softer material used in some non-Zippo flints could clog the striking wheel, making the lighter difficult to light. Also, please be sure the wick is properly wound among the cotton packing located in the inside unit.
Prior Authorization is required for all returns. All non-defective returns should be in original, unmarked packaging, include all instructions, packaging etc. and be resalable as new. Returns to ZippoPros.com of non-defective merchandise before 30 days from the invoice date from ZippoPros.com to the purchaser are subject to 15% restocking fee. Refused shipments will be subject to a 15% restocking fee. ZippoPros.com will not accept returns of non-defective merchandise after 30 days. ZippoPros.com is not a warranty repair station. All returns of defective items should be made to the manufacturer after 30 days.
Zippo Manufacturing Return Policy
ZIPPO WINDPROOF POCKET LIGHTER
- Remove the inside unit from the lighter and allow the fuel to evaporate for two or three days.
- Replace the inside unit in the lighter case.
- Package lighter securely in an oversized box or padded shipping bag (large packages are less likely to be lost or misplaced in transit.)
- Multiple lighters may be sent in one package.
- Include your name, address, telephone number and email address on a note inside the package.
Insure your package, send via a trackable method to:
Zippo Repair Clinic
1932 Zippo Drive
Bradford, PA 16701
Our Repair Clinic performs excellent repairs at no charge. Please do not attempt to perform repairs yourself, as it could damage the lighter beyond repair.
Do not affix materials to the lighter as they could damage the finish. Examples include:
- Address labels or tape
- Rubber bands
- Safety or straight pins
Please do not attempt to re-attach emblems yourself, as the surface of the lighter may be further damaged in an attempt to remove the glue.
Zippo will send you an acknowledgment of our receipt of your repair, if you include your email address
Note:
These instructions do not apply to the Zippo Utility Lighters or the BLU Lighter, which are completely different.
We do our best to check for errors. However, in the case that a zippo has been mis-priced (through a typographical error), we will notify you and inform you of the actual price the zippo should have been marked. We will thank you for pointing it out.
Remove the inside unit from the case. Unscrew the flint spring from the bottom of the inside unit. Remove screw and attached spring. Be sure the remainder of the old flint has been removed from the flint tube. Place new flint in tube, replace spring and screw lightly. Make sure screw is turned as far as it will go, otherwise the cover will not close completely.
Zippo lighter fluid, by its very nature, will evaporate, even when the Zippo lighter is not used. We recommend you fill your Zippo lighter before you leave n a trip or outdoor excursion. Infrequently lit Zippo lighters should be filled before using.
If your order can not be completed we will notify you as soon as possible and let you know an estimated date we can ship your order. We do apologize for any inconvenience this may cause and will do what we can to rectify the situation.
We have access to a wide varitey of Zippo Lighters. If what you are looking for is not listed here, let us know. We may be able to locate it for you.
We ship to the lower 48 States. We do NOT ship outsite the United State. Please don't ask us to!
If your order can not be completed we will notify you as soon as possible and let you know an estimated date we can ship your order. We do apologize for any inconvenience this may cause and will do what we can to rectify the situation.
